We booked a room at the Wequassett Inn, where we frequently stay. I was sitting on the edge of the pool reading a book with my iPhone 4 next to me. Out of the corner of eye, I saw a girl stumbling in my direction. I thought nothing of it, except that it was a little too early to be throwing drinks back so fast (in my opinion).
I went back to my book and seconds later, said girl knocked into me, but she knocked even harder into my iPhone. It was headed straight into the pool. And to my dismay, I watched my brand new iPhone sink to the bottom.
She jumped in the water, and I thought she was about to rescue my iPhone. But instead, she just swam off barely mumbling the word sorry. I was still picking my jaw up from the ground when my wife came over to me and told me to get that girl's information because she should help replace my iPhone.
My wife called the girl over. She proceeded to tell us that her name is Samantha Jones and gave us a California phone number.
I'm not saying that I watch the show "Sex and the City," but I do recognize the name Samantha Jones as one of the leading characters. I'm not as much of a geek as you think I am! :)
A little spat ensued between us and the girl. Meanwhile, a manager at the inn was watching as everything unfolded. He came over to us and could see how upset my wife and I were. He said to us, "Look, I don’t want you to be worried about this. Get a new phone, send us the receipt, and the hotel will reimburse you for the cost of the phone."
If there was word to sum up the feeling of OH MA GAH, that's how I felt. The hotel wasn't responsible for this girl's actions. But because they cared so much about the comfort of their guests, they went above and beyond to turn a bad situation into a good one. It was a more than generous gesture that I will never forget.
This has nothing to do with Alpha Software, but everyone I told this story to was amazed at how accommodating the hotel was when they didn't even do anything wrong! The least I could do is tell all of you about what a wonderful organization the Wequassett Inn is. If you're ever in Cape Cod, I strongly recommend booking a room there.
Thanks again to the wonderful staff at the Wequassett Inn!